Strategic Customer Success Manager

Location: Indianapolis

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and  - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 26,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and m growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

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About the Opportunity:

As a Strategic Customer Success Manager, you will be the primary strategic advisor, executive relationship owner, and commercial point of contact for a portfolio of high-profile strategic accounts. You will build and execute account plans that align our solutions with each customer’s goals, drive measurable ROI, manage risk, and own renewals through contract execution — maximizing retention, satisfaction, expansion, and long-term partnership.

About the Team:

The Customer Success team is dedicated to helping our customers get the value from Employ’s solutions while building strong, lasting partnerships. Our High Touch and Strategic Accounts team supports some of our most complex and high-value customers, working collaboratively to drive adoption, strengthen relationships, and support long-term retention and growth. We’re a customer-focused team that values collaboration, accountability, and delivering meaningful outcomes for our customers.

What You’ll Do:

Strategic Account Leadership

• Serve as primary strategic advisor for a portfolio of high-profile accounts, understanding their business objectives, challenges, and opportunities.
• Build and execute strategic account plans that align our solutions with customer goals and drive tangible outcomes.
• Deliver ongoing success plan and business impact reviews; document recaps, capture action items, and drive them to completion.
• Prepare and deliver executive account presentations to internal leadership.
• Customer Advocacy and Relationship Management
• Cultivate trusted relationships with key stakeholders, including C-level executives, decision-makers, and influencers; partner with sales to expand relationships across business units and nurture executive sponsorship.
• Act as the voice of the customer internally, advocating for customer needs and success stories to inform product and service improvements.
• Value Delivery and Optimization
• Develop a deep understanding of each customer’s business and objectives; build success plans that drive toward desired value and outcomes.
• Collaborate with customers to identify and prioritize opportunities for value creation and process optimization that drive measurable ROI.
• Champion customer success best practices, providing strategic guidance and industry insight to maximize solution impact.

Expansion and Revenue Growth

• Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts,…