Customer Success Manager

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 65 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

We’relookingforaproactive

Customer Success Managertohelphotelsin  Thailand growtheironlinerevenuewith

Exely’sdigitaltools.

You’llanalyzeclients’currentsetup, website,bookingengine, PMS, OTApresence,identifygrowthopportunities,andbuildclearrecommendationstoboostefficiencyandprofit.

Throughregularcallsandon-site meetings,you’llguidehoteliersinimplementingsolutionsthatdrivemeasurableresults.

MainKPIs:revenue growth,atleast
15in-personmeetingspermonth,andthenumberofsuccessfullyimplementedrecommendations.

Requirements:

• Excellentcommunicationandobjection-handlingskills;comfortablewithcallsandvisits.
• Basedin Thailand (Bangkok/Pattaya) region,readytotravelacross
  
  Bangkok/Pattaya.
• Native in Thai,advanced
  
  English.
• Experienceinactivesalesorcustomersuccessisaplus.
• Understandingofhotelrevenuestructure,internal operations,and systems(bookingengine, OTA, PMS,channelmanager).
• CRMproficiencyandastrongcustomer-orientedmindsetrequired.

Hiring Process

HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.

Possible career path:
Business Development Manager or Account Manager.

• Based in Bangkok/Pattaya, Thailand;
• At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/Hotel Tech/IT-companies/E-com/Airlines;
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
• Knowledge of revenue structure of hoteliers would be a great advantage;
• Strong communication skills, both written and verbal Thai and English;
• Very proactive, able to build strong relationships with clients;
• Strong analytical skills;
• Comfortable with CRM and computer software (Excel, Power BI);
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
• Competitive salary based on your experience;
• Commissions based on KPI;
• It’s remote full time job with working hours 09AM-6PM (timezone where you are located in);
• Laptop, headset and mobile phone for work;
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
• The start-up environment is fast-paced and constantly growing, with full support from our established international team;
• The company covers business trips around Thailand;
• Network activities with colleagues from around the world;
• Online&Offline camps, workshops and gatherings.