Surveillance Manager

Essential Job Functions

• Manage the department to achieve an effective and economical operation.
• Communicate with Indiana Gaming Commission, Judicial System, state, local, and federal law enforcement agencies, Security, Management, and Human Resources.
• Coordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
• Assure gaming integrity and the protection of assets.
• Develop, enforce, and adhere to departmental policies and procedures.
• Assist in training of departmental staff.
• Monitor surveillance activities to assure compliance with policy and procedures and to report all irregularities to appropriate management or agency.
• Operate, program, and fully understand the surveillance system and associated equipment.
• Document observations, events, and incidents.
• Supervise, evaluate, as needed, observers.
• Develop work schedules to ensure shifts are adequately staffed.
• Manage duties, coach and counsel, and evaluate performance of department employees.
• Complete a daily shift report of activity for submission to the Director.
• Review shift reports for accuracy and precision.
• Appraise Director of shift activities and staff member activities.
• Recruit, hire, and ensure staff is properly trained.
• Write and submit surveillance activity reports to the Indiana Gaming Commission and senior management.
• Perform special monitoring and investigations as directed.
• Coordinate the purchase, installation, and maintenance of department related equipment.
• Responsible for immediately informing on-site IGC Agent on duty, Security of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

• Perform other surveillance duties as assigned.
• Attend, and assist as needed, training provided within and outside the department.
• Perform duties and responsibilities of the Director in his/her absence.

• Experience Required
  : A minimum of five years experience in surveillance or another related field in the Casino Industry. Previous related administrative and supervisory experience.
• Education Required
  :
  High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required
  :
  Knowledge of the gaming industry, ability to prepare a budget for departmental operation, operation and knowledge of CCTV equipment, ability to communicate effectively, and interpersonal skills. Must have a good knowledge of mathematics and calculation ability.
• Licenses, Certifications, Bonding, and/or Testing Required
  :
  Indiana Gaming Commission Occupational License – Level 2.
• Other Specialized Requirements
  :
  Ability to lift up to 50 pounds, work in a confined space, color and symbol identification, normal gripping skills in the hands and fingers, kneeling, lifting, standing, or sitting for long periods of time, stooping and twisting occurring on a daily basis.