Control Room Operator - Second Shift

Opportunity Title

Control Room Operator - Second Shift

Second Shift Supervisor

Hourly

$19.00

The Museum Control Room & Surveillance team is responsible for the overall monitoring and security of the museum, including the main building, outbuildings, and surrounding grounds. The operator oversees the operation of systems such as lighting, alarms, surveillance cameras, and weather monitoring, coordinates responses to emergencies, maintains security protocols, and ensures the safety of staff, guests, and artworks. The Control Room Operator will ensure the museum’s perimeter is secure after hours and help manage the day‑to‑day activities of security staff.

• Monitor traffic in galleries, grounds, and ANP via CCTV and radio
• Maintain clear and professional communication over radio channels, ensuring all messages are conveyed in a timely manner
• Document all incidents, alarms, and activities in the Routine Daily Activities log and other required reports
• Ensure the proper reporting of any artwork‑related incidents to the Registration department, including emergency responses related to art
• Conduct and disperse daily inventory of keys, badges, and radios to the proper staff
• Respond to emails via Outlook at the start and end of each shift
• Grant and remove access to badges and badge readers via access control software
• Monitor Simplex fire systems
• Monitor and control the Lutron system to ensure lights are properly functioning during events and after hours, turning lights on or off as needed
• Monitor Andover/enteliWEB for active alarms; promptly notify on‑call facilities staff regarding important alarms (e.g., boilers, chillers)
• Oversee system for motion alarms, badge activity, and remote access control for doors (e.g., dock, exterior)
• Monitor CCTV feeds across the property, ensuring the proper functioning of cameras and reviewing footage when necessary for incidents or safety concerns
• Communicate issues to the workforce as soon as they are detected
• Document collected footage for subsequent review
• Respond to incoming calls and guide callers to the appropriate extension
• Notify Security Management and Security Leads when call‑offs occur
• Issue weather alerts and keep all parties informed of potential weather changes promptly through the system's alerts
• Monitor the Garden Terrace Gate and allow access to staff and vendors when the Security Rover is not present
• Disperse the inventory of items kept in the Control Room safe to the proper staff
• Submit software and hardware tickets to Freshdesk
• Maintain knowledge of equipment and the ability to problem‑solve with the equipment
• Maintain knowledge of the buildings and grounds to report activity
• Primary communication to all responding outside emergency agencies
• Keep current on policies, procedures, and program changes
• Process and assess all incoming security service requests
• Respond to reports of damaged property, graffiti, leaks, faulty equipment, unwelcome guests, fallen branches, and other incidents, assessing the severity and determining whether on‑call staff involvement is necessary
• Respond to Simplex fire/smoke alarms, weather alerts, temperature alarms, and power outages, documenting actions taken and alerting appropriate staff
• Oversee emergency responses, including medical emergencies, crime scenes, missing/found children, and other urgent situations, dispatching security or emergency services as required
• Coordinate security responses to emergency situations, such as fires, medical incidents, and security threats, while ensuring effective communication on all radio channels
• Allocate and deploy security staff based on the evaluation
• Handle confidential and private data that must remain undisclosed to unauthorized individuals
• Support criminal investigations through preliminary efforts (review footage for investigations)
• Monitor access control systems
• Ensure security personnel perform daily tasks, lockdowns, and building checks correctly; a control room operator may need to conduct tasks if short‑staffed
• Manage and document daily staff activities, breaks, call‑ins, and absences
• Issue and manage keys, radios, and access badges,…