Onsite AV Auditorium Technician

Description WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

This position is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums.

• • Experience in auditorium AV troubleshooting
  • Knowledge of Logitech, Microsoft Teams Rooms, and other video conference applications
  • Knowledge of QSC Reflect application
  • Basic knowledge of MS Intune and MS Teams Admin Center.
  • Experience working in BIAMP Tesira and DANTE application.
  • Perform intricate troubleshooting on AV systems for break fix resolutions
  • Troubleshoot AV/V problems last minute as required as well as non-critical situations
  • Identifying and resolving issues with a video wall system
  • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
  • Responsible for job site documentation and providing client training on the AV Technology as needed
  • Interact with client Customer Help Desk ticketing system to respond to end user requests
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
  • Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
  • Understand and adhere to local safety standards for all site duties
  • Travel to various job sites as required
  • Daily system testing to ensure equipment and room functionality

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

• Effectively communicate with employees, customers and colleagues
• Highly polished professional demeanor.
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with minor programming (AMX/Crestron/QSC) – changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
• Knowledge of basic signal flow for audio, video and control
• Minimum of a High School Diploma or equivalent
• 5 plus years of AV break-fix experience
  
  Experience with Crestron, AMX, QSC systems
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
• Business casual dress always required.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

• Minimum of 3 - 5 years of audiovisual integration and/or service experience
• The following training certifications:
  • QSYS Level 2 Certification
  • Dante Level 1-3 Certification
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.