Lead - Rental Services

Location:

Indianapolis, IN, United States

This role will assist with training, delegating, and overseeing daily job tasks of the Shop Technicians. This position will be responsible for providing on the job training to Technicians with maintenance and repair of all rental equipment in the shop, as well as completing repairs personally as necessary.

• Delegate work assignments, motivate, and provide coaching for the Technicians in the shop. Ensure teammates are engaged and answer questions as needed.
• Assist with training new hires on job tasks and process and procedures. Monitor and ensure technical skills are developing.
• Coordinate workflow by assigning jobs to the appropriate Technicians according to the Technician’s schedule and expertise. Communicate expectations of time/completion and ensure that jobs are completed within the required time frame.
• Assist Technicians in completing assigned work of repairs, service maintenance and/or verifying routine maintenance verses customer damage including assisting with repair related problems; verifying the quality of work by setting high quality standards of repair and measuring conformance for the standards.
• Maintains the shop area and equipment, including keeping the shop area and equipment clean, organized and in good working order and suggesting equipment replacement when needed to ensure safe working conditions.
• Perform other duties as assigned by manager or supervisor.

• Knowledge, skills and abilities typically acquired through a high school education;
  Technical training through a vocational school preferred.
• 3 years of work-related experience in an industry-related technical/mechanical function; supervisory experience and knowledge of shop tooling procedures preferred.

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong communication skills, including verbal, written, non-verbal, and listening skills.
• Ability to conduct self in a professional manner and assist with conflict resolution.
• Able to articulate specific equipment problems in detail to management, peers and/or customers.
• Strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence.
• The ability to uphold professionalism with both internal and external customers, including courteous treatment of peers, management, and customers.
• Strong mechanical aptitude.
• Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with no supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.

Other requirements of Position

• Works under close supervision. Employee may act independently for reoccurring assignments, but supervision is readily available for unfamiliar situations or problems
• Major responsibilities do not typically require exercising independent judgment. Detailed instructions or established procedures are usually available as guidelines for most aspects of the job.
• Frequently communicates with management, coworkers, and vendors
• Excellent mechanical abilities as demonstrated through daily work practices of diagnosing and repairing equipment
• Excellent working knowledge of the 7 machine systems:
• Electrical/Electronics
• Power Trains
• Air Conditioning
• Brakes
• Engine Performance

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.