Field Service Technician-Network Specialist

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward‑thinkers who leverage cutting‑edge fiber internet technology to strengthen communities and create a better world through meaningful connections.

As a Field Service Technician – Network Specialist, you will maintain a highly reliable network of systems including central office switches, carrier and transmission equipment, fiber electronics, business communication systems, and other auxiliary equipment. Responsibilities include installation, maintenance, repair, and support of telecommunications products and infrastructure, customer service, and sales of TDS products and services.

Due to in‑field support and on‑call requirements, the selected individual must reside within a 60‑minute driving distance from the Whitestown, Indiana warehouse located at 1 N Main Street – Whitestown, IN 46075.

This position is eligible for a $2,500 sign‑on bonus (payout terms apply).

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment, customer premise equipment, video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers.
• Deploy, configure, and maintain PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, DS3s, and related carrier equipment.
• Identify defective cable locations using test equipment; perform repairs on buried, aerial, and customer cable, including pole climbing and use of construction equipment.
• Maintain central office equipment, including switches, operating software, and auxiliary equipment; keep backups and provide functional support.
• Provide advanced troubleshooting support and respond to “trouble” dispatches.
• Maintain record systems such as cross connects, line groups, and network elements.
• Deliver excellent customer service, proactively educate customers, and sell TDS products and services.
• Perform project management for system installations as requested by the supervisor.

• 2+ years of technical telecommunications experience OR current/prior military service with honorable discharge.
• At least 1 year of basic fiber optic and/or copper cable splicing and repair, installation, and/or switch training.
• Valid driver’s license.
• Ability to follow TDS attendance guidelines.

• Must successfully complete customer‑specific requirements, including background checks.
• Availability for on‑call/standby responsibilities and occasional travel; willingness to work overtime and swing shifts as needed.
• Successful completion of all components of the Safety Course curriculum.
• Ability to maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• Understanding of telecommunications products and services, including structured wiring, fiber optics, video installation, and related concepts.
• Experience with computer applications such as databases, trouble/repair/dispatch systems, plant record systems, MS Office, and CD‑ROMs.
• Independent decision‑making with minimal supervision.
• Strong customer service, sales, verbal, and written communication skills.
• Proven organizational skills and ability to multi‑task.
• Physical capability to operate heavy construction machinery, dig, lift, and climb; ability to operate manual transmission vehicles.

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, 401(k) plan, generous vacation and paid sick leave, seven paid national holidays plus one floating holiday, paid parental leave, adoption and surrogacy assistance, and employee assistance & wellness programs. Associates working 30 or more hours per week additionally receive short‑term & long‑term disability, TDS service discounts, education assistance, and paid volunteer time.

At TDS, we are committed to equal employment opportunity and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

$27.62 per hour – $41.42 per hour.

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.