Field Service Technician-Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician – Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and other business systems). In this position you will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable.

As the FST‑Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications. You will have direct, face‑to‑face contact with our customers and are expected to be proactive with the sales of TDS services and products including Telephony, Video/CATV/DBS, Internet, and high‑speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing communications solutions.

You will also demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Pittsboro, IN warehouse located at 17 W Main St – Pittsboro, IN 46167.

This position is eligible for a $2,500 sign‑on bonus! (Payout terms apply).

This position can be hired at either a Field Service Technician (requisition ‑29319) or a Field Service Technician‑Network (requisition ‑29320) level depending on your skills and qualifications. Please refer to each job posting for the minimum qualifications required for each role and apply for each level you are interested and qualified for.

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers. Install and configure PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and DS3s. Identify locations of defective cable using test equipment and repair buried, aerial, and customer cable.
  
  Locate cable and fiber in response to customer requests and construction needs. Pole climbing and operating construction equipment is required. Locate, identify, and mark company underground and buried facilities to prevent damage. Keep orderly log of all locate requests. Perform cable fault acceptance tests on newly constructed facilities.
• Install, troubleshoot, test, repair, and maintain central office equipment including switches, operating software, and auxiliary equipment. Maintain backups to switches, voicemail, fiber optic terminals, etc. Update manuals and provide functional support, answering questions about features and functions.
• Provide advanced troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Provide high‑level support for enhancing and maintaining record systems (cross‑connects, line groups, network elements).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Perform project management for the installation of systems and perform related functions as requested by the supervisor.

The role requires sitting, standing, writing, and operating a computer keyboard, standard office equipment, and telephone. The role involves frequent communication with customers, moving about, reaching for items, stooping, kneeling, crouching, or crawling. May require balancing or climbing. Frequently lift and/or move up…