Field Service Technician

Position Description

JOB TITLE: Field Service Technician

DEPARTMENT: Operations

REPORTS TO: Market Manager or Project Foreman

Install, maintain, and repair wireless communications solutions under the direction of Project Foreman or Market Manager. Completing site walks to determine best installation routes and surveys site conditions; installing and connecting cabling per construction drawings provided for each job; completing jobsite documentation and other paperwork as required.

• Installs antennas and mounts electronic equipment per iBwave and/or construction drawings.
• Is properly certified and operates hand-tools, various man‑lifts, and test equipment as necessary for proper cable and equipment installation.
• Provides completed tests results to evidence proper installation by contractors.
• Maintains open and accurate communication with market manager, supervisors, and subordinates.
• Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.
• Maintains daily inspection, maintenance, adjustment, and repair of equipment.
• Provides updates to Market Manager and/or Project Foreman and reports showing proper installation and testing.
• Conveys project timelines and coordinates with contractors and Customers.
• Maintains daily completion of safety review.
• Follows safety policies for safe work and works with Regional Safety Representative on any safety issues or concerns.
• Properly installs and terminates various coaxial, Cat5e, Cat6, fiber optic, ground and low voltage power cables per manufacturer standards.
• Mounts equipment per Pierson Wireless and manufacturer standards.
• Sets up racks and other equipment mounting structure.
• Uses fiber optic and RF test equipment to ensure proper equipment installation.
• Maintains labeling and documentation of all installed systems.
• Properly documents work performed in Pierson Wireless’ project management cloud solution.
• Travel may be required during a normal business week Monday thru Friday.
• Weekend and night work may be required to complete closeout packages or other job‑related construction and paperwork.
• Provides support to other team members and staff as needed.
• Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
• Submits all receipts and expense records.
• Abides by all policies and procedures as identified in the Pierson Wireless handbook.
• Is cross‑trained to lend support other Pierson Wireless staff and departments.
• Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
• Performs other related duties as assigned by management.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Competitive compensation
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• FSA/DCFSA Program Eligibility
• 401(k) Retirement Savings with Employer Match - eligible after 90 days
• EMPLOYER provided Short‑term / Long‑term disability, Life insurance, and Accidental Death & Dismemberment - eligible after 1 year
• EMPLOYER Health & Wellness Program
• Meal stipend while traveling
• Paid Travel Time
• Paid Training/Certifications
• Paid Vacation
• Paid Holidays

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required/preferred:
• Valid driver’s license required.
• OSHA 10 hour certified (preferred)
• OSHA 30 hour certified (preferred)
• Other skills preferred:
• Low voltage cable installation experience (preferred)
• Fiber optic fusion splicing experience (preferred)

• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or…