Onsite Support Technician

The Onsite Maintenance and Support Technician will work in partnership with the Customer, Management team, Global Helpdesk, and installation teams to provide support for AVI-SPL customers with the end goals of delivering a world-class Customer Service experience.

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Support and Maintenance Technician will work onsite at a customer location in Indianapolis in partnership with the Customer, Management team, Global Helpdesk, and installation teams to provide support for AVI-SPL customers with the end goals of delivering a world-class Customer Service experience.

• Resolve issues related to: Q-sys, Crestron, Logitech Microsoft Teams rooms, Windows 11, Bright Sign, App Space, Biamp, Shure and other AV and Digital Signage technologies.
• Provide AV tech support of planned VIP events.
• Meet, greet, provide direct assistance and training to end users in the operation of AV systems.
• Provide ongoing support and troubleshooting assistance to customers actively participating in meetings.
• Setup/breakdown of conference spaces to meet the customer's event needs.
• Gather feedback from end users and provide tips and training to make the experience smoother.
• Monitor the performance of integrated technologies and subsequently maintain tickets and communicate with relevant departments to resolve technology issues.
• Work with key customer stakeholders to ensure alignment of technology integration and communicate business goals and strategies.
• Stay up-to-date on company communications regarding technology outages.
• Perform routine preventative maintenance checks and service on AV systems.
• Troubleshooting, system fault isolation, projector lamp changes, filter cleaning, etc.
• Coordinate RMA process and parts procurement as needed.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation as needed.
• Identify potential risks and create troubleshooting plans.
• Work with customer to customize related IT solutions according to specific meeting or business needs.
• Proactively track and install critical software updates, ensuring systems are always up-to-date and secure against potential vulnerabilities.

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

• Effectively communicate with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic Windows knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work minimal after hours and weekends when required.

• Minimum of 1-2 years of audiovisual integration experience.
• Formal education in Electronics or related field.
• Intermediate PC troubleshooting knowledge.
• AVIXA CTS Certification.

• Medical benefits, including vision and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.