Service Technician - 1st and 2nd Shifts

Description

Reports To:

Service Manager

The primary function of the Diesel Technician is to diagnose and complete repairs on heavy and medium-duty trucks. The individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses, and tractor-trailers. Those tasks include Inspection, diagnosis, maintenance, installation, and repair of components, engines, and systems related to heavy-duty and medium-duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures, and performance
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause, and correction on Repair Orders.
• Tests components that may require driving trucks before and after repairs.
• Participates in and completes technical training and professional development.
• Other duties as assigned

Individual has demonstrated a strong set of business skills listed below

• Continuous Learning
  - Taking initiative to regularly learn new concepts, technologies, and/or methods
• Decision Making
  - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Resiliency
  - Quickly recovering from adversity
• Teamwork
  - Cooperating with others to meet objectives
• Customer Focus
  - Anticipating, meeting and/or exceeding customer needs, wants and expectations
• Self-Starting
  - Demonstrating initiative and willingness to begin working
• Time and Priority Management
  - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual should have basic Computer skills and knowledge of Repair Order Processing Software.
• Certificates, Licenses, Registrations
• Position requires a valid driver's license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.
• A current Commercial Driver's License is preferred but not required.
• Working hours:
  
  Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.

• Interaction
  - The job requires frequent communication and engagement with others.
• People-Oriented
  - The job requires building rapport with a wide range of individuals.
• Customer-Oriented
  - The job requires identifying and fulfilling customer expectations.
• Versatile
  - The job requires adapting to a range of situations with ease.
• Frequent Change
  - The job requires rapid shifts between tasks.
• Urgency
  - The job requires decisiveness, quick response, and fast action.
• Persistence
  - The job requires finishing tasks despite challenges or resistance.
• Following Policy
  - The job requires adhering to rules, regulations, or existing methods.
• Consistent
  - The job requires predictable performance in repetitive situations.

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility:
  The heavy-duty diesel technician should be able to move around the workshop or service area, including walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders. The ability requires a person to bend, twist, squat, and reach in order to perform tasks on truck components.
• Vision:
  Good eyesight and visual acuity are important for a heavy-duty diesel technician to inspect and troubleshoot engine components, read technical manuals, and perform precision work.
• Hearing:
  The technician should have good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and be aware of any audible warnings or signals in the workshop. The noise level in the work environment is usually moderate, due to tools and engine noise.
• Manual…