Service Group Manager - Pumps & Controls

Covalen is a family-owned wholesale distributor and service company based on the southeast side of Indianapolis and serving five states. We supply top-of-the-line products and expert service to the water and wastewater infrastructure industry. Our commitment to integrity, innovation, and customer satisfaction has made us a trusted partner to municipalities, contractors, and industry professionals.

Our Service Group installs, repairs, and maintains pumps, panels, and controls for municipal, commercial, and industrial systems across Indiana and western Ohio, including lift stations, pressure booster stations, wastewater pumps, and process pumps.

Covalen is seeking a Service Group Manager – Pumps & Controls to lead and grow our service division. This is a hands‑on leadership opportunity for an experienced technician, service leader, or industry professional with strong knowledge of pumps, electrical controls, troubleshooting, and field service.

The Service Group Manager will:

• Lead and develop Service Technicians.
• Oversee scheduling, dispatch, service calls, installations, and start‑ups.
• Serve as the division's senior technical resource.
• Manage customer relationships and service escalations.
• Develop service agreements and recurring revenue opportunities.
• Own the Service Group's P&L, revenue growth, margins, and profitability.
• Build processes, standards, and a team capable of scaling with demand.

You will regularly support technicians in the field, troubleshoot difficult electrical, mechanical, pump, and controls problems, oversee start‑ups and installations, and step in when additional technical expertise is needed.

The Service Group currently has two technicians and is at break‑even, with plans to grow as demand supports it. This role offers the opportunity to build the division into a consistently profitable and growing part of Covalen's business.

• Opportunity to build and lead a growing service division.
• Direct responsibility for service growth and profitability.
• Hands‑on technical leadership with the ability to shape the division.
• Opportunity to recruit, train, and develop a service team.
• Company‑provided technical training and certifications.
• Take‑home company vehicle for work and daily commute use.
• Company‑provided cell phone, tools, and uniforms.
• Diverse municipal, commercial, and industrial work.
• Stable, recession‑resistant industry supporting critical infrastructure.
• Strong benefits package and retirement contributions.
• Family‑owned, team‑oriented culture.

• Industrial pumps and wastewater equipment.
• Lift stations and pressure booster stations.
• Industrial control panels, motor starters, and contractors.
• Variable Frequency Drives (VFDs) and Programmable Logic Controllers (PLCs).
• Single‑and‑three‑phase electrical systems.
• Level controls, alarms, relays, transmitters, and automatic sequencing systems.
• Job costing and service department financial reports.
• Service agreements and preventative maintenance programs.
• Weil, Gorman‑Rupp, and comparable pump systems.

• Serve as the senior technical resource for the Service Group.
• Advise technicians on difficult electrical, mechanical, pump, and controls troubleshooting.
• Diagnose and troubleshoot pump systems, control panels, electrical systems, and related equipment.
• Read and interpret electrical schematics, ladder diagrams, and wiring diagrams to the component level.
• Provide technical guidance for installations and repairs.
• Oversee equipment start‑ups, commissioning, and operational testing.
• Work in the field when staffing is short or additional expertise is required.

• Schedule and dispatch service calls, start‑ups, and installations throughout the…