Field Service Installation Representative - Mass Spectrometry

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The Field Service Installation Representative – Mass Spectrometry travel to customer laboratories across the United States to lead and execute the physical installation, uncrating, hardware setup, and initial calibration of Roche’s automated mass spectrometry platform, the cobas i601, and its integrated components.

Because clinical mass spectrometry involves ultra-high vacuum (UHV) systems, specialized gas supplies (nitrogen, collision gas), high-pressure LC fluidics, and automated front-end sample preparation, you will play a critical technical role in establishing a flawless hardware foundation for our customer laboratories.

In this role, you will work closely with local Field Engineering Specialists (FES) and Field Applications Specialists (FAS) to hand over fully operational, validated mass spectrometry systems ready for customer assay implementation.

The Opportunity

As a Field Service Installation Representative – Mass Spectrometry, you will:

• Lead & Execute Mass Spec Installations: Perform site pre-inspections, physical installation, assembly, line leveling, and initial setup of cobas i601 mass spectrometry systems and automated liquid-handling front-ends across national customer sites with minimal supervision.
• Mass Spec Hardware & Infrastructure Setup: Install and verify critical mass spec infrastructure, including ultra-high vacuum (UHV) pumps, atmospheric pressure ionization (ESI/APCI) interface modules, nitrogen and carrier gas supply lines, exhaust systems, and high-pressure liquid chromatography (HPLC/UHPLC) fluidic connections.
• Connectivity & Software Integration: Install instrument connectivity solutions, network interfaces, and software drivers as part of the total cobas i601 platform integration.
• Initial System Calibration & TSB Compliance: Perform initial physical alignments, basic vacuum leak checks, fluidic pressure testing, and implement mandatory technical service bulletins (TSBs) and engineering modifications during the installation window.
• Troubleshoot Installation Issues: Identify, analyze, and resolve mechanical, fluidic, gas-line, electronic, and IT connectivity issues during the installation process to ensure on-time project completion.
• Cross-Functional FES/FAS Handover: Partner closely with local FES and FAS teams to ensure seamless transition from physical installation to assay validation and user training, ensuring high customer satisfaction.

This is a field-based national installation role - Ideal candidate must reside in Texas (San Antonio), California, New Jersey (North), Atlanta (Georgia ), and Salt Lake (Utah).

Travel:
This position requires 100% travel based on customer needs and demands.

Who You Are

• You hold a High school diploma and 2 years of technical school or equivalent military training (OR equivalent work experience); AND
• 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems (or equivalent military experience).
• Experience or familiarity with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies.
• Direct experience installing or servicing complex laboratory systems (LC-MS/MS, analytical chemistry equipment, or high-throughput…