Case Manager

Housing Case Manager

Essential Servies Team

Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care.

Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

The Housing Case Manager provides comprehensive support to individuals and families experiencing chronic housing instability. This role delivers intensive, client-centered case management aimed at promoting long-term housing stability and enhancing overall quality of life. The Housing Case Manager collaborates closely with internal interdisciplinary teams and external partners within the Marion County Continuum of Care. The position requires strong communication and conflict resolution skills, a solid understanding of grant compliance and budgeting processes, and a commitment to person-centered, trauma-informed care.

• Maintain an active caseload of individuals and families experiencing housing insecurity.
• Conduct comprehensive assessments of clients’ situations, including safety risks, housing needs, and support systems.
• Develop and implement individualized service plans in collaboration with clients, focusing on long-term stability goals.
• Assist clients in locating affordable, equitable, low barrier housing opportunities.
• Conduct regular home visits and wellness checks to monitor housing stability and safety.
• Provide guidance and support to clients in navigating the housing application process, including completing documentation and addressing barriers to housing.
• Offer eviction prevention support including lease education, conflict resolution, and landlord mediation.
• Connect clients with internal and community resources and supportive services, such as legal assistance, counseling, childcare, employment assistance, and mainstream benefits.
• Collaborate with clients to develop personalized safety plans that address their immediate safety concerns and minimize the risk of future harm.
• Support skill-building in areas such as budgeting, life skills, and daily living.
• Advocate on behalf of clients to access resources, navigate systems, and ensure continuity of care.
• Maintain accurate and confidential client records, documenting all interactions, assessments, service plans, and progress toward self-determined goals.
• Compile up to date statistical data as required by funding sources, regulatory agencies, and organizational policies.
• Attending departmental and organizational training for professional growth opportunities.
• Perform housing inspections and HUD required documentation such as habitability and rent reasonableness.
• Complete check requests for approved expenses.
• Attending all required organizational and community-based meetings.
• Other duties assigned as needed.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

Bachelor’s degree in social work, Psychology, Human Services, or related field. Knowledge of Permanent Supportive Housing First, harm reduction, and trauma-informed care models. Experience working with individuals experiencing mental health and substance use barriers. Familiarity with housing subsidy programs (e.g., HUD, HOPWA, Section
8) and fair housing laws. Bilingual in Spanish/ English a plus.

* Work or lived experience may substitute for education requirements on a case-by-case basis.

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work…