Domestic Violence Case Manager

Domestic Violence Housing Case Manager Position Summary

The Housing Case Manager provides comprehensive support to individuals and families experiencing chronic housing instability. This role delivers intensive, client-centered case management aimed at promoting long-term housing stability and enhancing overall quality of life. The Housing Case Manager collaborates closely with internal interdisciplinary teams and external partners within the Marion County Continuum of Care. The position requires strong communication and conflict resolution skills, a solid understanding of grant compliance and budgeting processes, and a commitment to person-centered, trauma-informed care.

• Maintain an active caseload of individuals and families experiencing housing insecurity.
• Conduct comprehensive assessments of clients’ situations, including safety risks, housing needs, and support systems.
• Develop and implement individualized service plans in collaboration with clients, focusing on long-term stability goals.
• Assist clients in locating affordable, equitable, low barrier housing opportunities.
• Conduct regular home visits and wellness checks to monitor housing stability and safety.
• Provide guidance and support to clients in navigating the housing application process, including completing documentation and addressing barriers to housing.
• Offer eviction prevention support including lease education, conflict resolution, and landlord mediation.
• Connect clients with internal and community resources and supportive services, such as legal assistance, counseling, childcare, employment assistance, and mainstream benefits.
• Collaborate with clients to develop personalized safety plans that address their immediate safety concerns and minimize the risk of future harm.
• Support skill-building in areas such as budgeting, life skills, and daily living.
• Advocate on behalf of clients to access resources, navigate systems, and ensure continuity of care.
• Maintain accurate and confidential client records, documenting all interactions, assessments, service plans, and progress toward self-determined goals.
• Compile up-to-date statistical data as required by funding sources, regulatory agencies, and organizational policies.
• Attend departmental and organizational training for professional growth opportunities.
• Perform housing inspections and HUD required documentation such as habitability and rent reasonableness.
• Complete check requests for approved expenses.
• Attend all required organizational and community-based meetings.
• Perform special assignments and other work, on an as-needed basis.

High school Diploma/GED Required. Bachelor’s degree in social work, Psychology, Human Services, or related field preferred. Knowledge of Permanent Supportive Housing First, harm reduction, and trauma-informed care models preferred. Experience working with individuals experiencing mental health and substance use barriers preferred. Familiarity with housing subsidy programs (e.g., HUD, HOPWA, Section
8) and fair housing laws preferred. Bilingual in Spanish/English/Haitian Creole preferred but not required.
* Work or lived experience may substitute for education requirements on a case-by-case basis.

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, meeting deadlines and delivering superior results. Strong calendaring, organizational, and document management skills are required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required.

Excellent time management skills and ability to prioritize work.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made for individuals with disabilities. The individual in this role must display the highest level of integrity and confidentiality. The…