HIP Case Manager II

Description

The Case Manager II contributes to HIP's Mission by coordinating client care based on household strengths, identified needs, and barriers towards the goal of sustainable housing and employment or income with solid community connections. As the pathway to homelessness is varied and can call for specialty care to stabilize, HIP seeks Case Managers with higher education and/or experience to act as a point person for those systems of care, examples include: addiction, child and youth development, mental health, obtaining disability, elderly care, and/or mastering housing vouchers.

The Case Manager II assists with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Case Manager IIs will be called upon to support Case Manager Is and entry point staff (the team) to offer expert care as their skill set provides, to provide training and linkages to specialty care in the community.

Key outcomes include: building rapport with clients to assess needs and provide support towards meeting those needs; ensuring eligibility for all funding and support recommendations by assisting the household in obtaining necessary documentation; assessing strengths, barriers, needs, and desires towards housing and employment sustainability; identification of and coordination of care both internally at HIP and externally in the community to ensure needs and desires are met;

accurate data collection and entry; developing collaborative S.M.A.R.T. goal plans with all essential staff; and supporting clients in all aspects of maintaining housing and employment/income. The Case Manager II is responsive to team needs, supports programmatic development in their area of experience, and takes a leadership role in reporting, and staff training.

• Active participation in all mandatory meetings such as:
  All Staff, Employment and Training Team Meeting, Case Management Collaborative Meeting, Housing Committees, Case Conferencing, and Supervision
• Meet individually with all clients assigned to assist in collection of eligibility documentation.
• Build rapport with clients to conduct a bi‑psycho‑social assessment to understand client strengths, barriers, and needs towards obtaining and maintaining housing.
• Create a wrap‑around, client‑driven Housing Plan inclusive of necessary partners both internally and in the community.
• Create SMART goals on Housing Plan and track performance outcomes.
• Meet with clients at least weekly to monitor Housing Plan goals.
• Conduct home visits to assess housing needs, build relationship with landlord, and to assess continued financial need.
• Connect clients to community partners such as social supports, faith‑based communities, medical and mental health, community centers, and other places of interest as expressed by the client.
• Participate in bi‑weekly supervision to case conference special client situations and professional development.
• Offer training for all HIP staff on areas of specialty care
• Share resources and clear linkages to services for areas of specialty care
• Offer 1 on 1 assistance to teammates in assessing and supporting clients with improvement in specialty care situations.
• Contribute to development of and follow through on specialty care goals in client housing stabilization plans.
• Have weekly contact with clients, at a minimum, with all communication documented in HMIS; ensure accurate and timely documentation and data entry.
• Attend monthly meetings, scheduled events and outreach activities with referring agencies as appropriate.
• Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
• Represent HIP in a professional manner, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.

• Manage project budget, performance goals and service delivery of grant funded programs.
• Conduct ongoing evaluation of services rendered to address quality assurance issues and incorporate change towards highest quality…