Family Resource Specialist

Position Title: Family Resource Specialist
Employment Type: Full-Time
Location: Indianapolis, IN

The Family Resource Specialist serves as a key support professional for individuals and families by connecting them with community resources, providing case management services, and promoting family stability and well-being. This role works collaboratively with families, community partners, schools, healthcare providers, and social service agencies to assess needs, develop service plans, and ensure access to available supports.

• Conduct comprehensive assessments to identify family strengths, needs, and goals.
• Develop individualized service plans and monitor progress toward established objectives.
• Connect families with community resources, including housing, food assistance, healthcare, childcare, employment, transportation, and educational services.
• Provide advocacy and support to help families navigate social service systems.
• Maintain accurate and timely documentation, case notes, referrals, and reports.
• Facilitate workshops, support groups, and educational programs for families.
• Build and maintain partnerships with community organizations and service providers.
• Conduct outreach activities to engage underserved populations.
• Monitor and evaluate service effectiveness and client outcomes.
• Participate in team meetings, training opportunities, and program improvement initiatives.
• Ensure compliance with organizational policies, confidentiality standards, and applicable regulations.

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Education, or a related field.
• Minimum of 1–2 years of experience working with children, families, or vulnerable populations.
• Knowledge of community resources and social service systems.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work effectively with diverse populations and cultural backgrounds.
• Proficiency with Microsoft Office and case management software.
• Valid driver's license and reliable transportation (if required).

• Bilingual or multilingual abilities.
• Experience in case management, family support services, or community outreach.
• Knowledge of trauma-informed care and family-centered practices.
• Certification in social services, family support, or related fields.

• Empathy and active listening
• Crisis intervention and de-escalation
• Cultural competence
• Organization and time management
• Collaboration and teamwork
• Advocacy and resource coordination
• Documentation and recordkeeping
• Professional ethics and confidentiality

• Ability to sit, stand, and move throughout the workday.
• Occasional lifting of up to 25 pounds.
• Ability to travel within the service area for home visits, meetings, and community events.

• Combination of office, community, and field-based work.
• May include occasional evening or weekend hours to meet family needs and attend community events.