Location: IndianapolisHousing Coordinator
Program: Pando Permanent Supportive Housing (PSH)
Location: Indianapolis, IN
$25/hour | Full-Time | On-Site
About Lutheran Child and Family Services (LCFS)
Lutheran Child and Family Services of Indiana/Kentucky, Inc. (LCFS) is a nonprofit social service organization founded in 1883. We provide residential and community-based services to children, families, and individuals across Indiana and Kentucky.
Guided by our mission—Engaging and Empowering Families and Community with Love, Compassion, Faith, and Support—LCFS partners with individuals and communities to promote safety, stability, and long-term self-sufficiency.
Learn more heranfamily.org
Position Overview The Housing Coordinator provides operational leadership for LCFS’s 30-unit Permanent Supportive Housing (PSH) program. This role oversees program operations, ensures compliance with HUD, Continuum of Care (CoC), and Housing First standards, and supports a trauma-informed, culturally responsive housing environment.
The Housing Coordinator supervises housing staff, supports resident engagement and services, manages partnerships, and ensures the program operates effectively, compliantly, and in alignment with LCFS’s mission.
This role is ideal for a housing professional who can balance program oversight, staff leadership, compliance accountability, and resident-centered care.
What Success Looks Like in This Role
Ensure PSH operations align with HUD, CoC, and Housing First requirementsMaintain accurate program oversight, reporting, and compliance readinessSupervise and support housing staff with clear expectations and coachingFoster a stable, respectful, and trauma-informed housing environmentStrengthen partnerships with property management and service providersCore Responsibilities Program Compliance & Oversight
Ensure compliance with HUD, CoC, and PSH standardsOversee audits, monitoring, reporting, and documentation requirementsEnsure accurate and timely data entry and reporting in HMIS/ETOMonitor program performance and address compliance gaps proactivelyResident Support & Engagement
Oversee intake, orientation, and ongoing resident engagementSupport resident goal-setting, life skills activities, and tenant councilsEnsure services align with Housing First and trauma-informed practicesRespond to resident concerns and support crisis response as neededPartnership & Community Collaboration
Serve as liaison with property management, service providers, and community partnersCoordinate services that support housing stability and resident successRepresent the program in community meetings and collaborative spacesStaff Supervision & Program Operations
Supervise housing program staff, interns, and volunteersProvide coaching, performance feedback, and workload coordinationOversee scheduling, facility use, and operational workflowsTrack program budgets and support fiscal responsibilityProgram Development & Advancement
Contribute to program development, grant reporting, and continuous improvementSupport initiatives that expand housing access and supportive servicesAssist leadership with planning, evaluation, and strategic growthRequired Skills & Capabilities
Strong leadership, organizational, and supervisory skillsAbility to manage program operations, compliance, and staff oversightKnowledge of HUD CoC, Housing First, and PSH principlesExperience working with HMIS or similar data systems (or willingness to learn)Strong communication skills with residents, staff, and partnersAbility to exercise sound judgment and manage sensitive situationsMinimum Qualifications
Minimum 2 years of experience in supportive housing, homeless services, or case managementDemonstrated experience with program compliance and coordinationNice-to-Have Qualifications
Bachelor’s degree in Social Work, Human Services, or a related fieldExperience working with chronically homeless populations or co-occurring disordersFamiliarity with the Indianapolis Continuum of Care and local service networksBilingual abilitiesEducation & Requirements
Ability to pass background checks per LCFS policyAbility to work on-site at Pando Aspen Grove and LCFS officesFlexibility to work occasional evenings or weekends to support residents or respond to emergenciesWhy You’ll Love Working With Us
Competitive compensation commensurate with experienceHealth, dental, vision, and retirement benefitsProfessional development and leadership growth opportunitiesA mission-driven environment where your leadership directly impacts housing stabilityReady to Lead and Make an Impact?
If you’re a housing professional ready to lead a PSH program with purpose, structure, and compassion, we encourage you to apply and help us build safe, stable, and thriving communities.
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