Case Manager I - Emergency Services (ESS

Job Details

Level: Entry |

Location:

Center for Women and Children
- Indianapolis, IN 46201 | Position Type:
Full-time (Hourly) | Education Level: High School Diploma or GED | Salary Range: $18.46 Hourly |

Travel Percentage :
None | Job Category:
Nonprofit
- Social Services.

Wheeler Mission Ministries is a privately funded 501(c)3 non‑profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ‑centered ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. All employees are expected to have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.

Employees are encouraged and expected to share the Gospel as opportunities arise.

Case Manager I – Emergency Services (ESS)

• Assess and identify each guest’s resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success in achieving goals and advocate for them.
• Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.

• Monitor guest progress.
• Ensure program compliance while maintaining guest confidentiality.
• Facilitate small groups.
• Assist guests in finding a Foundation in Christ.

• Collaborate with other program staff as well as other agencies to coordinate services.
• Participate in multidisciplinary guest case conferences.
• Maintain accurate records and documentation for guests.
• Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

• Adaptability
• Organizational Agility
• Guest/Customer Focus
• Collaboration
• Relates Well to Others
• Listening
• Compassion
• Patience
• Prioritizing
• Conflict Resolution

• High School Diploma or HSE.
• 1‑2 years of social service/ministry experience, specifically counseling, mentoring, and discipling.
• 1 year’s experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

• Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.
• Intermediate proficiency in Resident Database and basic ability in Paycom.

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
• Best practices in case management and faith‑based concepts to serve guests with excellence.
• De‑escalation, Trauma‑Informed Care, Mental Health Support.

• Belief in the inerrancy of the Holy Bible.
• Adherence to WM Employee Policies.
• Alignment with WM Core Values:
  Christ‑Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.

• Walk short distances with the ability to ascend and descend flights of stairs.
• Type and operate standard office equipment.
• Perform normal business activities, with potential for standing or sitting for long periods.
• Occasionally lift office supplies and equipment up to 20 pounds.
• Drive a vehicle with multiple occupants in a city environment.

• This is a full‑time 40‑hour position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state‑issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable…