ServiceNow Developer

We’re always looking for talented individuals to help us push the boundaries of innovation in audiovisual and IT solutions. Be a part of a dynamic team that’s shaping the future of technology integration.

Explore our current job opportunities and see if there’s a fit for you.

Position: Service Now Developer

Location: Indianapolis, IN

Remote Status: On-Site

Job : 144

# of Openings: 1

We’re looking to add a Service Now Developer to our Indianapolis office to support client integration, internal platform enhancements, and other key technical initiatives. This role will build and support Service Now solutions, including e-bonding integrations, workflows, and third‑party connectivity, while helping ensure platform performance and stability. The ideal candidate is a strong technical partner who can collaborate across teams and deliver scalable solutions that meet business needs.

• Lead the development of Service Now solutions to meet business requirements and improve overall platform functionality
• Design, implement, and support e-bonding integrations with client Service Now instances and other external client systems
• Serve as a technical point of contact for client-facing opportunities, helping translate business needs into effective Service Now solutions
• Partner with clients and internal stakeholders to gather requirements, define integration use cases, and align technical solutions with service expectations
• Troubleshoot and resolve client-facing integration issues, ensuring timely communication and high-quality service delivery
• Collaborate with clients, vendors, and internal teams to coordinate implementation timelines, testing, deployment, and post-go-live support
• Configure out-of-the-box workflows and develop custom workflows, business rules, UI policies, and scripts
• Integrate Service Now applications with third-party systems and external platforms using APIs, web services, and other integration methods
• Support internal platform development, enhancements, and optimization efforts to improve performance and usability
• Create and maintain clear technical documentation for configurations, integrations, customizations, and development processes
• Analyze existing programs and design, code, test, and debug new or enhanced solutions
• Recommend and implement improvements to development practices, maintenance processes, and system standards
• Maintain current knowledge of relevant technologies and pursue technical certifications as appropriate
• Assist with platform administration, troubleshooting, and support as needed

• Bachelor’s degree in computer science or information systems related disciplines; eight years of experience as a developer; or an equivalent combination of education and or experience in a related field
• 4+ years’ experience as a Service Now developer or a similar role
• Experience integrating cloud solutions with on-premises solutions and with other cloud solutions
• Familiarity with ITIL and IT Service Management
• Experience with AJAX, JSON, and integration techniques
• Self-starter with strong analytical, problem-solving, and communication skills

• Experience administering or developing Service Now ITSM, ITOM, Discovery, and/or SAM Pro
• Comfortable working both independently and as part of multi-department teams on large enterprise projects
• Service Now certifications such as Certified Systems Administrator or Certified Application Developer

• Position is onsite at our Indianapolis office
• Salary: $80k–$100k annual
• Shift time and days:
  Dayshift, M-F
• Benefits include Health, Vision, and Dental Insurance, 401(k), Vacation, PTO, and Paid Holidays

At American Sound, we believe in more than just working with technology; we focus on working with people. Our team thrives on innovation, collaboration, and inclusivity, ensuring every voice is heard and valued. We offer a dynamic and supportive environment where talent is nurtured and professional growth is encouraged. With competitive salaries, excellent benefits, and opportunities to advance, we are committed to helping our employees reach their full potential.

Join us and be part of a company where innovation and teamwork come together to drive success.