Success Architect- Agentforce

Job Overview

Agentforce Success Architect – Customer Success Engineer

Salesforce is the leader in AI‑driven customer relationship management. As a Success Architect, you will partner with strategic customers to design, optimize, and deploy autonomous AI agents through the Agentforce platform.

• Serve as an Agentforce subject‑matter expert on how Data
  360 supports AI agent success.
• Engage signature and strategic customers to evaluate and recommend technical architecture, dev/ops, performance, and design strategies for Agentforce.
• Identify capability gaps in standard product offerings and propose custom architecture solutions.
• Influence executive stakeholders, aligning technology strategy to business value and ROI.
• Lead playbooks from the Success Architect catalog, tailored to Agentforce customers.
• Build strong relationships with internal and external partners to support broader organizational goals.
• Drive thought leadership through mentoring and knowledge sharing.

By guiding customers on agent architecture and performance, you will drive customer satisfaction, help grow Salesforce’s standing as an industry leader, and contribute to the overall growth of the organization.

Work closely with diverse teams of professionals to evaluate architecture, optimize performance, and design solutions, fostering strong relationships across the organization.

• U.S. citizenship due to federal government work.
• Proven ability to analyze, design, and optimize business processes focusing on agent architecture and automation.
• Deep understanding of AI agent‑design principles (topics, actions, prompts, orchestration) and how data quality and architecture affect performance.
• Exceptional communication, facilitation, and collaborative skills from developer to executive.
• Ability to translate technical concepts into tangible business value and ROI.
• Basic understanding of emerging AI and agentic technologies and ability to stay current.
• Self‑starting, proactive attitude with independent task management while collaborating remotely.
• Commitment to data ethics and privacy, ensuring solutions comply with regulations and best practices.
• Degree or equivalent experience. Hiring considered on strengths aligned with role needs.

• Experience with Data
  360 or other customer data platforms (e.g., Segment, Tealium, Adobe Experience Platform).
• Implementing Salesforce Clouds in multi‑cloud scenarios (Sales, Service, Industries, Marketing, Commerce).
• Knowledge of at least one Salesforce Architecture Domain (Integration, Access & Identity Management, Data Architecture, Sharing & Visibility, Declarative & APEX Development).
• Designing, building, or evaluating AI agents, LLM‑based automation, or conversational AI solutions.
• Programming experience in Python, Java, .Net, SQL.

This role is office‑flexible, requiring presence at the office three days per week.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, disability, veteran or marital status, or other protected classifications.