Planet Fitness PT Customer Service Representative

Position Overview

Part‑Time:
Starting at $12 per hour.

Hours: 1pm–9pm (Tuesday – Wednesday: 4pm–9pm; Thursday: 2pm–10pm; Friday: 1pm–9pm)

Hourly increases: at 180 days, 1 year, and every 6 months thereafter based on anniversary date.

At National Fitness Partners, we don’t just work in fitness — we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement‑Free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth Opportunities: over 90% of our management team started as an entry‑level team member.
• Competitive pay with hourly increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized, and safe club environment.