Logistics Account Coordinator

Overview

Indianapolis, IN | In-Office
Are you a natural problem solver who thinks quickly on your feet? Backhaul Direct is looking for a Logistics Account Coordinator to join our Customer Operations team. This role has a primary focus on scheduling loads and ensuring seamless freight execution while supporting Account Managers with day-to-day operational needs.

You’ll support Account Managers by coordinating shipments end-to-end, entering and validating load details, setting pickup and delivery appointments, communicating with carriers and internal teams, and resolving issues as they arise. This is a great opportunity for detail-oriented professionals who want hands-on exposure to logistics operations and a clear path for growth.

• Accurately accept load tenders and build shipments in Backhaul Direct’s proprietary Grapevine TMS
• Accept and validate EDI tenders, ensuring shipment details are correct and complete
• Schedule pickup and delivery appointments via phone, email, or customer scheduling systems
• Dispatch and track assigned carriers, providing accurate and timely load information
• Act as a key communicator between Account Managers, Carrier Sales, customers, and internal teams
• Work with the Carrier Sales team to verify loads are brokered and rates are approved
• Assist in negotiating coverage and pricing to ensure loads are covered efficiently
• Support new account onboarding to ensure customer and internal requirements are met
• Quickly identify and resolve issues related to scheduling, service failures, delays, shortages, or damages
• Communicate proactively with all stakeholders when issues arise
• Assist with customer service and billing-related inquiries as needed
• Collaborate with your team to identify opportunities to improve processes and grow customer accounts

• Bachelor’s degree preferred (business, logistics, supply chain, or related field a plus)
• Previous logistics or transportation experience preferred, but not required—we will train the right candidate
• Strong customer service and communication skills (verbal, written, and professional)
• Ability to enter data quickly and accurately across multiple systems
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• Self-driven with a strong work ethic and a positive, growth-oriented mindset
• Confident decision-making skills and the ability to remain composed under pressure
• Strong sense of urgency and follow-through

• Competitive salaries
• Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
• Robust benefits package including medical, dental, vision, life, disability, 401K, PTO, and paid holidays
• Structured training and hands-on learning in logistics operations
• Internal growth opportunities for high performers
• Strong company fundamentals and culture

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability.