Operation Support; Mandarin speaking

Operation Support Specialist

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfillment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling 's international logistics footprint.

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Monitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.
• Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.
• Document and maintain operational procedures, guidelines, and troubleshooting guides.
• Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.
• Assist in data collection, analysis, and report generation to support operational decision-making.
• Participate in the testing and implementation of new operational tools, systems, and processes.
• Identify opportunities for process improvement and contribute to the development of solutions.
• Perform ad-hoc administrative tasks and support special projects as required by operational leadership.

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1+ years of experience in an operations support, administrative, or coordination role.
• Strong analytical and problem-solving skills with an attention to detail.
• Effective communication skills in Chinese, and English/German.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Work experience in e-commerce or logistics environment.
• Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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Take the next step in your career, apply now and explore the opportunities we have to offer.