Dispatch Operations Specialist – Keep Transit on Track

Now Hiring:
Dispatcher

Keep Transportation Moving with zTrip

zTrip is seeking a dependable, organized, and customer-focused Dispatcher to join our operations team. In this essential role, you'll coordinate transportation services, support drivers in the field, and help ensure passengers receive safe, reliable, and timely transportation.

If you thrive in a fast-paced environment, enjoy problem-solving, and have strong communication and organizational skills, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.

What We Offer:

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Competitive Pay
• Career Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Supportive and Team-Oriented Work Environment

Schedule:

Monday through Friday 8:00 AM - 5:00 PM

Key Responsibilities as a Dispatcher:

Dispatch Operations

• Coordinate and assign trips to drivers to ensure efficient and reliable service
• Monitor transportation operations in real time and make adjustments as needed
• Communicate trip information, schedule changes, and operational updates to drivers
• Ensure on-time pickups and drop-offs while maintaining service standards
• Respond quickly to changing transportation needs and service requests

Driver & Customer Support

• Serve as a key point of communication between drivers, passengers, and management
• Provide drivers with route guidance, trip updates, and operational assistance
• Address customer inquiries professionally and resolve service concerns promptly
• Support a positive customer experience through clear communication and timely problem resolution

Administrative Responsibilities of a Dispatcher:

• Maintain accurate dispatch records and trip documentation
• Track daily operational activity and assist with reporting requirements
• Monitor service performance and identify opportunities for improved efficiency
• Work closely with management and team members to support operational goals

What We're Looking for as a Dispatcher:

• High School Diploma or GED required
• Previous experience in dispatching, customer service, call center operations, transportation, logistics, or scheduling preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and effective in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with transportation software, scheduling systems, or fleet operations is a plus

Why Join zTrip?

• Join one of North America's leading transportation providers
• Play a vital role in delivering safe, reliable transportation services
• Be part of a company focused on operational excellence and customer satisfaction
• Work alongside a collaborative and supportive team
• Enjoy long-term career stability and growth opportunities

Apply Today

If you're ready to put your communication, coordination, and customer service skills to work in a dynamic transportation environment, apply today for the Dispatcher position with zTrip. Help us keep our drivers supported, our riders moving, and our operations running smoothly every day.