Driver Manager

Published:
Dec 17, 2023 - The Driver Manager ensures safety compliance and decision-making align with company policies, effectively balancing operational needs among customers, drivers, and the business. Provides leadership and direction, enhancing customer service and developing associates while managing driver payroll and promoting work-life balance. Actively recruits, trains, and supports drivers, coordinates vehicle inspections, and maintains communication as the primary liaison for driving staff.

• Workflow Management:
  Manages the daily workflow with all drivers on assigned fleet(s).
• Driver Oversight:
  Responsible for driver execution of assigned work.
• Performance Management:
  Manages driver performance by setting expectations, conducting regular reviews, and implementing corrective action processes up to and including termination.
• Problem Resolution and Retention:
  Responsible for problem resolution with assigned drivers and accountable for driver retention.
• Regulatory Compliance:
  Ensure all drivers are compliant with all FMCSA regulations such as hours of service, random drug testing, and proper licensing.
• Driver Training and Mentoring:
  Trains and mentors drivers to ensure success in areas such as proper use of tools and systems, including, for example, People Net, document scanning, and payroll processes.
• Schedule Management:
  Tracks and manages assigned drivers’ schedules, including planned time off.
• Payroll Resolution:
  Resolves driver payroll discrepancies, including authorizing additional accessorial and hourly pay when appropriate.
• Operational Communication:
  Communicates any other operational requirements that pertain to the company’s needs, such as moving trailers, covering short hauls, etc., and getting them entered correctly into the system.
• Service Notification:
  Notifies customer service of detention in a timely manner.
• Utilization Management:
  Manages driver utilization to ensure drivers achieve targeted utilization levels, works with load planners to improve driver productivity.
• Equipment Management:
  Manages tractors assigned to drivers to include equipment utilization, timely completion of preventative maintenance, cleanliness of trucks, etc.
• Policy Enforcement:
  Enforces understanding and compliance with all company policies and procedures, including becoming familiarized with the Driver Manual.
• Load Planning
  
  Skills:
  
  Supports load planning in the areas of re-plan and recovery of loads.
• Monitoring
  
  Skills:
  
  Monitors deliveries and pickups for service failures and proactively alerts load planning and/or customer service of any loads in jeopardy of failure.
• Data Management
  
  Skills:
  
  Enters, updates, and investigates service failures.
• Problem Resolution
  
  Skills:
  
  Works until driver issues are resolved for the day and/or a proper hand off has been made.
• Communication
  
  Skills:
  
  Produces clear and concise transition notes for after-hours staff.
• Operational Support
  
  Skills:
  
  Helps answer all operations calls from drivers during shift hours.
• Responsiveness
  
  Skills:
  
  Responds to voicemail messages, People Net messages, and emails quickly and efficiently.
• Accuracy
  
  Skills:
  
  Ensures accurate data entry into system, including pickup/delivery times, extra driver pay, routing/delivery information, etc.
• Relationship Management
  
  Skills:
  
  Maintains a positive relationship with all other employees, as well as drivers.
• Team Support
  
  Skills:
  
  Helps with other fleet(s) in times of need.
• Recruitment Support
  
  Skills:
  
  Assists terminal manager with recruiting, training, and/or hiring of new drivers, including the interviewing of driver applicants.
• Maintenance Coordination
  
  Skills:
  
  Helps coordinate maintenance of tractors, when needed by the Fleet Maintenance Department.
• Flexibility
  
  Skills:
  
  Willingness to be cross-trained and substitute in the Planner/Driver Manager positions.
• Freight Tracking:
  Proactively track designated freight booked from Indianapolis and all other terminal locations.
• Delay Management:
  Follow up with fleet members on delays; report delays and issues back to the appropriate day shift parties and notify customers as protocol dictates.
• Communication & Reporting:
  Work Total Mail messages and keep…