Fulfillment Team Lead. Indianapolis LilyLifestyle

Fulfillment Team Lead

Department:
Fulfillment

Reports To:

Fulfillment Manager
FLSA Status:
Non-Exempt (Hourly)

Parts, equipment, and materials are core to the products and services Separators delivers to its customers. The Fulfillment team plays a critical role in ensuring orders are processed accurately, shipped on time, and meet the expectations of both internal and external customers.

The Fulfillment Team Lead is a hands‑on leadership role responsible for supporting the Fulfillment Manager in executing daily warehouse operations, including pulling, packaging, shipping, and receiving. This role ensures smooth day‑to‑day operations while leading and supporting the fulfillment team to deliver exceptional service.

• Opportunity to lead and make a direct operational impact
• Be part of a collaborative, high‑performing team
• Work in a culture focused on safety, accountability, and continuous improvement
• Grow your career with a company that values its people
• Competitive benefit package including:

• Health Insurance with Health Savings Account (if eligible)
• Dental/Vision Insurance
• Life/Disability Insurance
• 401(k) with employer match
• Paid Vacation/Sick Time
• Paid Holidays
• Employee Assistance Program
• Wellness Program

• Maintain safety as the top priority for yourself and the team
• Ensure adherence to all company safety policies and procedures

• Lead, coach, and support team members to drive performance and engagement
• Assign and prioritize daily work to meet operational deadlines, ensuring:
  • Customer shipments are completed on time
  • Field service parts are shipped accurately and on schedule
  • Returned parts are processed quickly to support invoicing and inventory accuracy
  • Shop job materials are delivered on time
  • Packaging meets company quality standards
• Train and mentor team members on processes, systems, and best practices
• Serve as the first point of escalation for operational issues
• Foster a team‑oriented, customer‑focused work environment
• Represent Separators in alignment with the Separators Way

• Oversee and actively participate in picking, packing, and shipping orders
• Ensure accuracy, quality, and timeliness of all shipments
• Monitor workflows and adjust priorities to meet deadlines
• Coordinate logistics for pickups, deliveries, and returns
• Safely operate forklifts and warehouse equipment
• Support after‑hours or emergency shipments as needed
• Perform other duties as assigned

• Oversee receiving of materials from suppliers and field teams
• Verify shipment accuracy and condition
• Ensure proper storage, organization, and inventory control
• Partner with purchasing to address low inventory or stock‑outs
• Lead and support cycle counting and inventory reconciliation efforts

• Troubleshoot fulfillment, inventory, and shipping issues
• Report damaged, missing, or discrepant parts promptly
• Collaborate with sales, field service, and purchasing to resolve issues and improve processes

• Utilize ERP, CRM, and related systems to manage operations
• Monitor key metrics and identify opportunities for improvement
• Lead or contribute to continuous improvement initiatives

• Safety performance
• On‑time delivery:
  • Sales orders
  • Service orders
  • Shop orders
• Inventory accuracy

• High school diploma or equivalent (additional education a plus)
• 5+ years of fulfillment, warehouse, or logistics experience
• Leadership or team lead experience preferred
• Strong leadership, coaching, and team development skills
• Excellent organizational and time management abilities
• Proven ability to prioritize and adapt in a fast‑paced environment
• Strong problem‑solving and decision‑making skills
• Effective verbal and written communication skills
• Customer-focused mindset with a strong sense of urgency
• Experience with ERP and CRM systems preferred
• Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.)

• Ability to stand and walk for extended periods
• Frequent bending, stooping, kneeling, and reaching
• Ability to lift, carry, push, and pull up to 50 pounds regularly
• Occasional lifting of heavier items with assistance or equipment
• Ability to safely operate forklifts, pallet jacks, and other warehouse equipment
• Manual dexterity for handling and packaging materials
• Ability to work in a warehouse environment with varying temperatures, noise, and moving equipment
• Visual ability to read labels, inventory data, and shipping documentation