Shipping Associate

Shipping Associate

Reports to:

Shipping Manager/Lead. FLSA Status:
Hourly, Non-Exempt.

As a Shipping & Inventory Associate, your primary responsibility is to ensure the accurate and timely processing of orders for shipment to customers. You will work closely with other team members to meet productivity goals while maintaining high-quality standards and providing exceptional service.

• Receive, review, and process customer orders through the fulfillment system accurately and efficiently.
• Prepare items for shipment by selecting appropriate packaging materials, carefully packing products, and affixing correct shipping labels.
• Assist in managing inventory levels by conducting regular stock checks and reporting any discrepancies to the supervisor.
• Perform quality checks on outgoing orders to ensure accuracy, completeness, and proper packaging to meet customer expectations.
• Coordinate with shipping carriers to schedule pickups, generate shipping labels, and track shipments to ensure on-time delivery.
• Maintain accurate records of shipments, including tracking numbers, carrier information, and any special handling instructions.
• Follow all safety protocols and adhere to shipping regulations, including proper handling of hazardous materials if applicable.
• Ensure the proper functioning of shipping equipment, such as scales, label printers, and tape dispensers, and report any maintenance needs.
• Collaborate with team members across various departments, such as order fulfillment, customer service, and warehouse, to resolve any order‑related issues or customer inquiries.
• Identify areas for process improvement and suggest solutions to enhance efficiency, accuracy, and customer satisfaction.
• Assist with any other tasks on an as‑needed basis.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Google Suite or related software.

• A High School diploma or GED equivalent is preferred.
• Basic computer skills, including proficiency in using inventory management software, spreadsheets, and Google Workspace.
• Strong organization and time management skills.
• 1 Year Experience in Shipping (Preferred).
• Effective communication skills to interact with team members and shipping partners.
• Attention to detail and accuracy while working in a fast‑paced, deadline‑driven environment.
• Ability to stand and walk for extended periods.
• Some physical strength may be required to lift packages by hand, up to 50 lbs.
• Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.