Onsite Inventory & Customer Service Specialist
Listed on 2026-09-04
-
Warehouse
-
Customer Service/HelpDesk
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.
In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information,
Req Number 333919
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.
In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information,
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $23.08 to $28.85 per hour.
Rewards And Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
- The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
- The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
- Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Partner with the customer to provide Grainger inventory management services aligned with the Grainger or customer's internal processes on the customer's site. Work as a dedicated customer service resource in consideration of a specific customer and manage indirect inventory at the at the customer's location. In addition to standard Keep Stock, responsibilities can include managing Grainger and Non Grainger inventory within a customer tool crib using Grainger or customer specific software and processes.
Reports directly to Manager, Onsite Services
You Will
- Manage and stocks customer's inventory levels for Grainger and Non Grainger inventory through Keep Stock programs and Crib management
- Support the customer's inventory management and product procurement processes by managing the daily integration of all in-direct inventory into the customer's product processes
- Provide excellent customer service by resolving problems promptly in a manner to retain and promote customer loyalty
- Perform product search and select activity directly with customer in-house for end-users
- Provide quotes based on customer request
- Provide specialized reports requested by the customer
- High School Diploma or equivalent
- 3+ years of experience in related field or equivalent
- Lift 25 to 60lbs
- Willing to work in a warehouse environment
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).