Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support receivables management in Indianapolis, Indiana. This role focuses on maintaining healthy account balances through timely follow-up, clear customer communication, and accurate documentation. The ideal candidate can manage both commercial and consumer accounts while helping reduce outstanding payments and strengthen overall collection performance.

Responsibilities:

- Contact customers regarding past-due balances and guide them through payment resolution options in a clear manner.

- Review account activity, billing records, and payment history to identify delinquency issues and determine appropriate collection actions.

- Manage a portfolio of commercial and consumer accounts, prioritizing follow-up efforts to improve recovery results.

- Record all collection efforts, customer interactions, and payment commitments accurately within internal systems.

- Work closely with billing and credit teams to address disputes, correct account discrepancies, and support timely account resolution.

- Monitor outstanding receivables and escalate higher-risk accounts when additional review or action is required.

- Support collection process improvements, including updates related to workflow or system changes when needed.

- Prepare status updates and aging information to help leadership track collection progress and account trends. Requirements - Experience handling collections for commercial accounts, consumer accounts, or both.

- Working knowledge of credit and collections practices, including delinquency follow-up and payment negotiation.

- Familiarity with billing collection procedures and account reconciliation.

- Ability to communicate clearly and professionally with customers by phone and in writing.

- Strong attention to detail with the ability to maintain accurate account notes and records.

- Comfortable managing multiple accounts, deadlines, and follow-up activities in a fast-paced environment.

- Proficiency with standard business systems and tools used to track receivables and collection activity.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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