Accounts Receivable Specialist

Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to join a team in Indianapolis, Indiana in a contract to permanent capacity. This position is responsible for supporting the full accounts receivable cycle for a designated group of customer accounts, with a focus on accurate billing, timely payment posting, and effective follow-up on outstanding balances. The role works cross-functionally with internal partners to address invoice issues, resolve payment disputes, and help maintain steady cash flow while delivering a high-quality customer experience.

Responsibilities:

• Prepare and distribute customer invoices by reviewing shipment activity, pricing terms, and contractual billing requirements to ensure timely and accurate processing.
• Examine purchase orders, sales documentation, and shipping records to confirm billing accuracy before invoices are released to customers.
• Investigate invoice questions and collaborate with sales, customer support, and operations teams to correct discrepancies that may affect payment.
• Process account adjustments such as credit memos, debit memos, and other billing corrections in accordance with established approval practices.
• Record and post incoming payments from multiple sources to the appropriate customer accounts and open invoices with a high level of accuracy.
• Resolve unapplied cash, partial payments, and other remittance issues by researching account activity and reconciling payment details.
• Perform routine account reconciliations, including monthly balancing of the accounts receivable subledger with the general ledger.
• Maintain complete and current customer account information within the company's accounting platform and document collection activity thoroughly.
• Manage collection efforts on overdue balances, communicate clearly with customers, and coordinate with internal teams to remove barriers to payment.
• Recommend next steps for delinquent accounts, including payment plans, credit holds, write-offs, or outside collection support when appropriate.