Senior Agency Administrative Coordinator

SUMMARY OF RESPONSIBILITIES: Coordinate phone calls, data entry, schedule appointments, prepare paperwork, create/manage reports, schedule third party services and other general administrative tasks. This position will also back up the Office Accounting Manager in their absence.

ESSENTIAL FUNCTIONS:

• Manage and direct inbound phone calls. Make outbound calls as necessary.
• Answer basic inbound phone and on-line inquiries
• Schedule sales appointments for salespeople
• Greet walk-in drivers and customers
• Assist Move Managers and Operations department
  • Following up with customers and confirming move details with customers
  • Arranging third party services with third party companies
• Make customer, agent, or driver check-in calls
• Sort, scan, rate driver paperwork and collect charges due from customers
• Key various data into accounting software program
• Prepare job files
• Deliver and retrieve information from drivers on the road
• Assist other departments, drivers, agents, and corporate office with administrative work, as needed.

REQUIRED EXPERIENCE: At least one year of administrative and/or customer service experience.

OTHER

SKILLS AND ABILITIES

:
Computer proficient. Knowledge of basic accounting principles and software is helpful, but not necessary. Excellent internal and external customer service skills. Excellent and professional verbal communication and public relation skills. Good organizational skills. Dependable and punctual. Ability to prioritize, work with minimal supervision and effectively under pressure with deadlines. Ability to multi- task and work well with others. Ability to respond to inquiries or concerns from customers, vendors, and employees.

Ability to effectively present information and respond to questions from customers, vendors, and employees with a pleasant demeanor.

EDUCATIONAL REQUIREMENTS: High school diploma or equivalent experience.

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