Help Desk Admin Specialist

Helpdesk Admin Specialist

The Helpdesk Admin Specialist will provide professional technical and administrative support to long-term care facilities participating in Medicaid programs. This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.

Essential Functions:

• Answering incoming calls from Medicaid certified, Long Term Care facilities from several states;
  The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files
• Data entry used in adjusting nursing facility reimbursement rates
• Assist in maintaining web based portal for secure report distribution
• Make outgoing calls to nursing facilities to aid in resolving data integrity issues
• Develop ad-hoc data analysis queries using SQL (Desired)
• Support group of nurse reviewers by preparing review data and packets prior to field work
• Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations
• Perform general office duties such as scanning/copying documents and preparing mailings
• Maintain security of and confidentiality of all protected health information
• Additional responsibilities as assigned

Requirements:

• 2 years' experience in office environment preferred
• High School diploma or GED required;
  Bachelor's degree preferred
• Strong proficiency with Microsoft Office software tools, specifically Excel and Word
• Strong math customer service skills
• Possess strong data entry and typing skills
• Possess strong analytical and problem solving skills
• Be well organized with a high degree of accuracy and attention to detail
• Possess ability to quality review own work and work of peers
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Must be a team player who works well with a group
• Ability to work with minimal supervision while fulfilling all obligations

Benefits Benefits offered for eligible employees