Scheduling Coordinator

Scheduling Coordinator

Location:

Greenwood, IN

Department:
Administrative

Employment Type:

Full-Time

Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Are you highly organized, detail-oriented, and passionate about creating efficient systems that support both clients and providers? Do you enjoy coordinating schedules, solving problems, and collaborating across departments to ensure seamless service delivery? Join our team as a Scheduling Coordinator!

As a Scheduling Coordinator, you will oversee provider schedules and appointment coordination to optimize the client experience and maximize service efficiency. Working closely with clinical teams, Client Contact Services, and leadership, you will help maintain accurate schedules, support caseload management, and ensure clients receive timely access to services. Scheduling Coordinators may support a variety of programs, including Psychiatry Services, Outpatient Services, Psychological Testing Services, Recovery Services, and Community Services.

Join a mission-driven organization where your organizational skills and attention to detail help improve access to care and support positive outcomes for the individuals and communities we serve.

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package – health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts (FSA) – healthcare and dependent care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

• Build, maintain, and update provider schedules within the organization's electronic health record (EHR) system.
• Coordinate scheduling activities for designated programs and service lines.
• Review provider schedules for accuracy and identify scheduling conflicts or errors.
• Collaborate with Client Contact Services to resolve scheduling issues and maximize appointment utilization.
• Assist with caseload management and maintenance activities as assigned.
• Coordinate program-specific appointments and scheduling needs for clients.
• Work closely with clinical teams regarding caseload management, schedule utilization, attendance policies, and discharge procedures.
• Communicate available appointment openings to Client Contact Services staff to support timely scheduling.
• Generate and distribute scheduling and utilization reports for designated departments.
• Collect and organize data to support program evaluation, operational needs, and management requests.
• Maintain accurate scheduling records and updates within the electronic health record system.
• Attend required meetings and participate in departmental initiatives.
• Ensure compliance with HIPAA regulations and organizational confidentiality standards.
• Provide exceptional customer service when interacting with clients, providers, colleagues, and community partners.
• Perform additional duties as assigned.

• High school diploma or GED required.
• Experience working in an office, healthcare, behavioral health, scheduling, customer service, or administrative support environment preferred.
• Experience utilizing electronic health records, scheduling software, or database systems preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other business applications preferred.
• Experience coordinating schedules, appointments, or calendars is highly desirable.

• Valid driver's license, acceptable driving record, and current automobile insurance required.
• Ability to successfully complete all required background screenings and employment requirements.

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to establish and maintain positive working relationships through telephone, electronic, and in-person interactions.
• Strong customer service and interpersonal skills.
• Ability to manage…