Assistant-Administrative

Job Description

Overview

Schedule

Monday-Friday | 8:00 AM - 4:30 PM (Onsite)

Role Overview

This position supports both new and established patients within Developmental Medicine by coordinating and managing scheduling needs. The role requires strong attention to detail, effective communication, and the ability to navigate a fast-paced, team-oriented environment.

Key Responsibilities

* Schedule Developmental Medicine appointments accurately and in a timely manner

* Maintain patient documentation in Cerner (e.g., phone notes, interpreter orders, referrals)

* Communicate effectively with providers, team members, and other departments

* Ensure optimal utilization of provider schedules to support patient care

* Cover scheduling line and support internal scheduling pools as needed

Department Interaction

* Collaborates regularly with IGD, CP, SB, and DS clinics to support patient scheduling needs

* Utilizes Cerner for patient chart documentation and coordination

* Communicates with providers and administrative teams via Teams to confirm scheduling accuracy

Preferred Qualifications

* Experience with Cerner scheduling strongly preferred

* Prior scheduling experience required;
Epic experience a plus

* Ability to navigate multiple platforms (Outlook, Luma, Backline, Jabber, Teams, GLOBO HQ, Red Cap)

* Strong multitasking skills with ability to manage competing priorities

* Experience working in a complex or matrixed environment preferred

* High level of accuracy, attention to detail, and communication skills

* Demonstrates initiative and proactive problem-solving

Performance Benchmarks

* 3 months:
Demonstrates working knowledge of Cerner scheduling and team communication workflows

* 6 months:
Effectively manages workflow changes and consistently follows established processes

* 12 months:
Independently differentiates appointment types, operates with autonomy, and proactively manages scheduling responsibilities

Team Culture & Onboarding

We pride ourselves on being a supportive, welcoming, and collaborative team. New team members are welcomed with respect and encouraged to build strong working relationships across the department.

Onboarding includes:

* Introduction to the Administrative Coordinator and Practice Manager

* Combination of hands-on and web-based training

* 1:1 training sessions with key team members

* Structured onboarding period of approximately 4-6 weeks