Application Processor Job in Indianapolis, IN

Remote Application Processor/Eligibility Specialist

We are looking for a detail-oriented Remote Application Processor/Eligibility Specialist to support a public sector program serving applicants in Indiana. This long-term contract position is ideal for someone who can support a high-volume program environment by reviewing applications, verifying supporting documentation, determining eligibility, and providing exceptional customer service to applicants. The ideal candidate will enjoy working in a fast-paced setting, possess strong analytical and problem-solving skills, and have experience reviewing detailed information for accuracy and completeness.

• Examine submitted applications and supporting materials to ensure records are complete, accurate, and aligned with program standards.
• Verify supporting documentation for completeness, accuracy, and eligibility requirements.
• Analyze household, financial, and demographic information to determine program eligibility.
• Evaluate household, financial, and demographic details to make informed eligibility decisions based on established criteria.
• Calculate income figures and other qualifying measures to support accurate case outcomes.
• Update electronic files and case notes promptly to maintain reliable and current program records.
• Investigate missing details, conflicting information, or documentation gaps and take appropriate steps toward resolution.
• Communicate with applicants to explain next steps, request required materials and provide updates on case progress.
• Protect confidential information by following proper handling procedures and maintaining discretion in all interactions.
• Manage a high-volume workload while meeting expectations for quality, timeliness, and accuracy.
• Work across multiple databases and software platforms at the same time to document activity and process cases efficiently.