Resident Relations Manager

Resident Relations Manager

Lake Castleton
- Indianapolis, IN 46256

Position Type Full Time Category Admin
- Clerical

We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.

Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.

Responsibilities include, but are not limited to the following:

• Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
• Prioritize and resolve maintenance issues in a timely and accurate fashion
• Place service calls as required or directed by the manager
• Maintain broad knowledge of company processes, procedures, and policies
• Track and follow up on all outstanding work orders while providing exceptional customer service
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• Scheduling vendors for unit turns
• Gathering bids from vendors for multifamily management for projects around the community
• Walkthroughs of completed units to verify they are market-ready
• Walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
• Any other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent education required
• Qualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
• Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
• Candidates should also be well organized and enjoy problem-solving
• Experience and/or knowledge in Yardi is preferred but not required.

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.