Account Manager

Account Manager

Req number:

R7184

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Account Manager ready to take us to the next level! If you have knowledge of Time and Materials and Statement of Work project delivery with government structures, and are looking for your next career move, apply now.

Job Description

We are looking for an Account Manager to drive business development, manage comprehensive delivery operations, and foster strong client relationships within the State of Indiana. This position will be full-time and hybrid.

What You'll Do

* Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality talent placement

* Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

* Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters.

* Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction

* Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed

* Provide VMS (Vendor Management System) training and assistance when needed to the client and/or suppliers

* Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

* Collaborate with the applicable recruiting teams to ensure a robust pipeline of qualified candidates for state-specific requirements

* Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement

What You'll Need

Required:

* Must reside in Indianapolis, Indiana to meet regularly on client site(s) location as needed

* Bachelor's degree in Business, Marketing, or a related field

* Hands-on experience and knowledge of contingent workforce management

* 5-8 years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts

* Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support

* Prior Vendor Management System (VMS) application experience

* Proven ability to grow accounts and manage operational delivery

* Strong client and partner relationship management skills and a customer-centric approach

Preferred:

* Previous experience with State of Indiana government

* Knowledge of state government structures and procurement processes

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824 - 8111.

$75,000 - $85,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.