Program Support Specialist

Title:

Program Support Specialist
Pay rate: $25.68/hr

Location:

Indianapolis, IN
Onsite required

Summary:

This contractor role supports the Social Impact Strategy and Community Engagement team by providing hands-on program operations and administrative support to enable fast, effective delivery of community and stakeholder-focused initiatives. The position reports to the Associate Vice President - Social Impact Strategy and partners closely with Community Engagement site leadership, Volunteerism, and Giving teams, plus internal and external stakeholders.

Key Responsibilities:

• Donation, sponsorship, and payment processing:
Coordinate payments, manage donation/sponsorship intake, approve matching gift requests, and administer the giving platform (including nonprofit nominations and communications).

• Data and reporting:
Maintain the community engagement database; collect, verify, and report program metrics/KPIs for surveys, annual reporting, dashboards, and status updates.

• Program and compliance support:
Coordinate and track contracts, donation agreements, and MOUs; manage documentation to ensure internal/external compliance.

• Communications and storytelling:
Update internal/external Social Impact websites; support internal and external communications; develop templates, presentations, and program materials that highlight impact.

• Operations and administration:
Manage inbox and inbound requests, schedule meetings and logistics, track budgets/forecasting, improve workflows, and coordinate sponsorship/events and participation tracking.

• AI-enabled efficiency:
Use AI tools to streamline work, optimize workflows, and build automation/agents where appropriate.

Minimum Qualifications:

• Bachelor's degree

• 2+ years of project management experience

Preferred Qualifications:

• Experience in nonprofit/philanthropy/corporate social impact/community engagement

• Familiarity with community partnerships and place-based initiatives

• Experience supporting programs across multiple sites or in a matrixed organization

• Demonstrated ability to use AI tools for workflow automation

• Strong organization, attention to detail, communication, and collaboration skills

• Comfortable in fast-paced, evolving environments with a proactive problem-solving approach

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
/resources

Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.