US_Service Support Specialist

Job Opportunity

Join our team in Indianapolis, where you'll have the chance to work in a vibrant city known for its friendly community and dynamic business environment. This contingent role offers a competitive pay rate of $28.00 per hour.

• Type of Position:
  Contingent role
• Pay Rate: $28.00 per hour
• Hours:
  
  Monday to Friday, 8am - 5pm EST. Post-training hours may shift to 12pm - 9pm.
• Location:
  
  Onsite at Indy Campus

As a part of our Operations team, you will support the organization through a variety of tasks. The role involves back office functions related to field support and case management, resolving issues in our operating systems, and researching problems encountered by field representatives.

• Provide reporting support and monitor field rosters and assigned territory responsibilities.
• Develop, maintain, and assemble information/documentation that supports business operations and standard operating procedures.
• Act as a primary contact for escalated issues and requests concerning complex processes or procedures.
• Serve as a liaison to internal and external stakeholders.
• Utilize databases or spreadsheets to maintain program logistics and measure program effectiveness.
• Adhere to department guidelines and perform quality control program assessments by conducting audits.
• Solicit feedback to improve current processes and act as a key resource to others in the department.
• Participate in special projects requiring business area expertise.

• Associate's degree and 1 year of experience
• Proven ability to solve complex problems in a timely manner
• Comprehensive understanding of business processes related to the area of support
• Strong organization and planning skills
• Ability to handle multiple functions simultaneously
• Efficient and effective oral and written communication skills
• Intermediate computer skills with proficiency in various software packages

• Bachelor's degree in business, finance, accounting, or supply chain
• SAP and Salesforce experience
• Advanced skills in data entry, Google Apps and Drives, MS Office

• Customer service focused
• Positive attitude
• Empathetic
• Agile learner