BMV Titles Compliance Specialist

BMV Titles Compliance Specialist

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

The Titles Compliance Specialist supports the Titles Department by assisting with title-related projects, coordinating daily operational activities, and helping ensure adherence to state and federal requirements. Under the direction of the Titles Compliance Manager, this role contributes to the development and implementation of policies, business processes, and operational improvements. The Specialist also provides support for initiatives involving title operations, court summons, and other specialized projects.

Salary:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience.

The essential functions of this role are:

• Assist in creating, reviewing, and maintaining program workflows to ensure they align with statutory requirements and help identify potential compliance risks.
• Support the updating of policies, procedures, forms, and manuals by drafting recommended changes and coordinating inputs based on legislative updates or audit findings.
• Participate in system design discussions and user acceptance testing by reviewing requirements for compliance implications and documenting issues for the Compliance Manager.
• Serve as a supporting point of contact for audit teams by gathering requested documentation, coordinating responses, and preparing materials under the direction of the Compliance Manager.
• Conduct preliminary internal compliance reviews and summarize findings to help identify potential gaps prior to formal audits.
• Draft initial compliance guidance and documentation for review and approval by the Compliance Manager and other leadership.
• Monitor legislative changes and prepare summaries or impact notes to assist in translating new requirements into operational updates.
• Prepare routine reports, dashboards, or summaries that highlight compliance activities, trends, and potential risks for review by the Compliance Manager.
• Provide technical assistance to training teams by reviewing draft training materials and verifying they reflect compliant processes, escalating concerns as needed.
• Collaborate with legal, IT, operations, and external partners to gather information, troubleshoot issues, and support resolution of compliance concerns under the direction of the Compliance Manager.
• Identify continuous improvement methods to identify gaps in agency resources such as procedural manuals and policies.
• Assist with BMV operating system (STARS) transaction programming business rules.
• Assist with agency initiatives and special projects related to title programs.
• Assist with implementing new title programs and required operational transitioning.
• Serve as a point of contact for the Titles Department for all internal and external customer service. Respond to phone calls, emails, and other correspondence daily.
• Perform other related duties as assigned.

The job description is not assigned to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

The incumbent must have the following requirements to be considered for employment:

• Considerable customer service experience.
• Proficient in written and verbal communication.
• A high level of attention to detail.
• Ability to maintain effective working relationships with internal and external customers.
• Ability to deal effectively resolve conflict.
• Ability to make decisions and meet tight deadlines.
• Ability to work independently with a high level of autonomy.
• Ability to perform essential functions with or without reasonable accommodation.
• A degree is not required.

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program:
  Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited…