Associate Chief of Workforce Operations

Associate Chief of Workforce Operations

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future.

If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

The Associate Chief of Workforce Operations serves as the deputy to the Chief Workforce Officer (CWO) and is responsible for leading operational excellence across the Workforce Division. This executive provides strategic leadership to improve coordination, communication, and execution across workforce departments and divisions while ensuring organizational priorities are implemented consistently and effectively. Working closely with workforce executive leadership, the Associate Chief serves as a trusted advisor to the CWO and acts on the CWO's behalf when appropriate.

The position is responsible for driving cross-functional initiatives, resolving operational challenges, aligning resources, and ensuring the Workforce Division functions as an integrated organization in support of DWD's mission.

Serves as principal deputy to the Chief Workforce Officer. Represents the CWO in meetings, committees, and stakeholder engagements as delegated by the CWO. Assists in setting strategic priorities and translating executive direction into operational execution. Provides executive-level recommendations regarding workforce programs and operational improvements. Coordinates executive decision-making across the Workforce Division.

Oversees day-to-day operational coordination across Workforce departments. Ensures executive priorities are communicated, tracked, and completed. Identifies operational risks and develops mitigation strategies. Leads efforts to improve organizational efficiency, consistency, and accountability. Establishes processes that improve collaboration across functional areas.

Facilitates division-wide initiatives requiring coordination across multiple business units. Removes barriers to successful implementation of strategic initiatives. Promotes a 'One DWD' approach to service delivery and organizational collaboration.

Leads implementation of high-priority projects assigned by the CWO. Monitors progress on strategic initiatives and executive priorities. Develops executive dashboards, reports, and performance updates as requested by CWO. Coordinates responses to emerging operational issues requiring executive attention. Ensures projects remain aligned with agency strategic objectives.

Encourages collaboration, innovation, and continuous improvement. Builds strong working relationships across internal and external stakeholders. Assists in workforce planning, organizational development, and succession planning. Promotes a culture of accountability, customer service, and operational excellence.

Monitors organizational performance metrics. Identifies opportunities to improve program effectiveness and operational efficiency. Supports implementation of performance management strategies. Leads business process improvement initiatives. Uses data to inform executive decision-making.

Collaborates with federal, state, and local workforce partners as…