Construction Project Coordinator - Insurance Restoration; Supplementor

Construction Project Coordinator – Insurance Restoration (Supple mentor)

Balance Claims provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients' workflows to help manage construction job files efficiently so they can focus on selling, building, and billing.

Balance Claims is seeking a Construction Project Coordinator (Supple mentor) to manage and drive construction job files through the insurance restoration process.

This is a production-driven role focused on progressing files, maintaining consistent communication with insurance carriers, and ensuring projects move efficiently to completion. You will manage a high-volume pipeline of active projects and be responsible for execution, follow-up, and driving outcomes.

What You'll Be Responsible For

• Manage a pipeline of 80-200+ active project files at various stages of the supplementing process
• Work from estimates and documentation prepared by the estimating team to support file progression
• Communicate directly with insurance carriers (phone and email) to reconcile differences and move files forward
• Submit supplements with clear documentation and supporting materials
• Provide timely updates to clients throughout the lifecycle of each file
• Collaborate with internal teams (Estimating, Account Management, Admin) to ensure alignment and efficiency
• Deliver clear summaries and communication to clients upon file completion

What Success Looks Like

• Consistent progression of files from assignment to completion
• Strong communication with both carriers and clients
• High level of organization across multiple active files
• Ability to manage workload and priorities without constant oversight
• Reliable execution within defined workflows and processes

Qualifications

• Strong communication skills, especially on the phone
• Ability to manage a high volume of files and priorities simultaneously
• Strong follow-up and task ownership mindset
• High attention to detail when managing file documentation and communication
• Strong organizational and time management skills
• Experience in insurance restoration, construction, or Xactimate is preferred but not required

Work Environment

• In-office position based in Indianapolis, IN
• Structured, process-driven environment with defined workflows and performance tracking
• High-volume, performance-oriented role