Customer Support Specialist
Job in
Indianapolis, Marion County, Indiana, 46218, USA
Listed on 2026-05-31
Listing for:
Calumet, Inc.
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company's business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation.
KEY OBJECTIVES AND RESPONSIBILITIES:
Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation
Communicate with customers, company locations, and vendors to ensure customer satisfaction
Daily OPIS pricing services
Customer advocate bringing voice of customer insights for continual improvement
Investigate and resolve customer issues for corrective and preventive action
Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
Provide administrative support to department as needed
Being proactive with customers in all aspects of service levels
Reconcile customer invoices and accounts receivables
REQUIRED EDUCATION/EXPERIENCES:
3+ years of related customer support experience in a manufacturing or distribution environment
Proficient computer skills with demonstrated experience in Microsoft office, order entry systems
PREFERRED EDUCATION/EXPERIENCES:
5+ years of business to business customer service experience
College degree or equivalent work experience
Prior experience with SAP system
Computer savvy with strong technical skills
COMPETENCIES:
Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
Problem solver with ability to provide solutions
Excellent interpersonal communication, both written and verbal
Ability to prioritize tasks effectively
Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×