Guest Services Representative - Broad Ripple

Description

About Indianapolis Art Center

The Indy Art Center's mission is to provide accessible and inclusive art experiences that inspire creativity, educate, engage and enrich our community.

The Indy Art Center envisions a community made better, stronger, healthier, and more creative through art.

The Indy Art Center values:
Integrity. Inclusivity. Innovation. Accessibility. Stewardship. Creative expression. Discovery. Respect

Job Summary:

Conduct operating functions of the Art Center's Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff, faculty, students and guests.

Essential Job Functions:

• Answer incoming phone calls: provide necessary information or direct to appropriate contact
• Work with students: assess needs, advise, and register for classes
• Solicit memberships to new students, current students and donors
• Process memberships in Activenet and work with Guest Service Lead to keep development software updated.
• Open and close facility (daily): arm/disarm security alarm, lock/unlock doors, turn on/off lights, cash register open/closing processes and technology-dependent art works
• Handle cash register sales: class supplies, merchandise, exhibition artwork, studio rental payments, gift certificates and tickets to IAC events
• Accurately process data entry functions: contact information, payments, refunds, transfers, discounts, memberships and adjustments
• Accept, record and disperse packages, mail and materials delivered daily
• Ensure that appropriate students, faculty and guests have access to necessary materials and rooms within the building
• Support co-workers in information sharing and empower them during challenging customer service interactions
• Work with Guest Services Team Lead and Operations Manager on improving guest relations by obtaining feedback, discussing ideas on current or possible SOPs, reviewing challenges and success stories
• Alert the Guest Services Team Lead of front desk supply and first aid needs

Additional Job Functions as needed:

• Assist with preparation for upcoming Indianapolis Art Center events
• Assist with data entry for Communications, Development, Education and Out Reach Departments
• Interact with students and guests providing insight to current exhibitions, Out Reach projects and Arts Park exhibits
• Assist with artwork pick up with artists, students and purchasers after exhibit closes or class ends
• Work with Operation Manager & Guest Service Team Lead in semester preparation: prepare paperwork, ensure studio paperwork is accurate and stocked, create open studio cards for appropriate students
• Assist Guest Service Lead with membership renewals: prepare paperwork, mail letters, and keep spreadsheet of membership expirations for renewals
• Assist with volunteer program

Knowledge and Skill Requirements

• Computer and data entry experience
• Excellent phone and communication skills
• Knowledge of Microsoft Office and Outlook products
• Must be able to work independently and make sound decisions

Other Requirements:

• Must have a flexible schedule as this this position works select hours during weekdays, weeknights, weekends, and holidays.

Education and Experience:

• A combination of education, training and experience equivalent to a High School diploma plus 2 years customer service experience

Physical Requirements and

Working Conditions:

• Individuals must be able to communicate effectively both orally and in writing. Public speaking skills are essential
• Employee must be able to move freely about the work site and perform routine physical and manual tasks associated with the position including the ability to lift 25 lbs. daily
• This is an onsite position and does not allow for remote work
• Must pass a criminal background check prior to employment