Customer Service Associate

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

** Job Summary*
* Provide customer service by responding to inquires regarding product selection, services and issues.

** Major Tasks, Responsibilities, and Key Accountabilities*
* + Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.

+ Performs necessary follow-up to ensure customer service expectations are met.

+ Researches and suggests alternative products to customer.

+ Uses computerized system for tracking, information gathering, and/or troubleshooting.

** Nature and Scope*
* + Refers complex, unusual problems to supervisor.

+ Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

+ None.

** Work Environment*
* + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

+ Typically requires overnight travel less than 10% of the time.

** Education and Experience*
* + HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

** Preferred Qualifications*
* If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

*
* Functional Area

** Customer Service

** Work Type
** On-Site

** Recruiter
* * Crangi, Kelli

** Req
** WCJR-033494

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.