International Customer Service Account Representative

PURPOSE:

The International Customer Service Account Representative provides service to global companies. This role works alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade and Compliance departments and interacts directly with international customers, freight forwarders, and carriers.

KEY OBJECTIVES AND RESPONSIBILITIES:

Responsible for timely and accurate order fulfillment from purchase order entry to receipt
Coordinate Letter of Credit and Proforma Invoices
Work with Calumet's 3PL to arrange ocean and air freight to meet customer's delivery needs, request bookings, and upload all pertinent documentation
Coordinate loading appointments for carriers at Calumet plants
• Ensure that final shipping documents are received by the customer
Assist with customer inquiries on products, loading requirements, or freight quotes
Review orders for accuracy and release confirmations to the customer, freight forwarder or carrier, and plant personnel
Assist with Domestic accounts as assigned
Maintain document records and provide administrative assistance to the department as needed
Investigate and resolve customer issues for corrective and preventive action
Represent Calumet in a professional manner and create strong partnerships with customers through exemplary customer support
Additional duties as assigned

REQUIRED EDUCATION/EXPERIENCES:

College degree preferred or equivalent work experience
3+ years of related customer support experience required
Proficient computer skills with demonstrated experience in Microsoft office, ERP systems

PREFERRED EDUCATION/EXPERIENCES:

Preferred international logistics experience
Prior experience with SAP system preferred

COMPETENCIES:

Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence
Computer savvy with strong technical skills desired
Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
Problem solver with ability to provide solutions
Familiarity with foreign trade requirements and incoterms