Event Coordinator, Customer Service​/HelpDesk

Event Coordinator

Event Coordinator

Location:

Indianapolis

FAT Karting League is a high-performance motor sport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success - on and off the track.

As a growing organisation, we're building more than just a karting league. With plans to expand into other areas of motor sport, we're creating opportunities for people who want to grow with the business and develop their careers as we scale. We're looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that's moving forward.

Role Summary

As Event Coordinator, you will support the delivery of FKL race events, helping manage customer experience, paddock operations, event administration and operational preparation.

You will be a key part of the race weekend team, ensuring events run smoothly, professionally and to a high standard. As we continue to grow, we're looking for energetic, resilient and customer-focused individuals who thrive in fast-paced event environments and enjoy being part of a high-performing team. This is an exciting role that concretes your career and progression within our business.

Key Responsibilities:

Event Operations

• Support race weekend delivery and event execution.
• Manage front-of-house operations, sign-on and customer flow.
• Coordinate paddock operations and Driver Training activities.
• Support event set-up, packing and operational preparation.

Customer Experience

• Act as a professional and approachable point of contact for customers.
• Handle customer queries and escalate issues where required.
• Maintain high standards of event presentation and professionalism.

Administration & Logistics

• Complete event reports and operational administration.
• Maintain accurate operational systems and records.
• Support stock management, kit preparation and equipment readiness.

Content & Community

• Support content capture and social media activity during events.
• Act as a positive ambassador for FAT Karting League.

What Success Looks Like:

• Smooth and professional event delivery.
• Strong customer experience standards.
• Reliable operational support for the Hub Manager.
• Well-organised paddock and event operations.

Essential

• Strong communication and interpersonal skills.
• Ability to work well under pressure.
• Organised, proactive and resilient attitude.
• Karting experience or understanding of karting environments.
• Weekend and travel availability.

Desirable

• Experience in customer-facing or live event roles.
• Experience supporting social media or content creation.

Benefits (available after successful probation):

• Private medical insurance
• Pension scheme with salary sacrifice option
• Life assurance (death in service)
• 33 days holiday including bank holidays
• Childcare support via salary sacrifice
• Employee Assistance Programme (EAP)
• Free GP service

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.