Customer Support Representative; Call Center

Customer Support Representative

We are looking for onshore remote Customer Support Representatives with at least two years of call center experience and the ability to handle 80 to 100+ calls per day to serve on a team supporting the State of Indiana. Ideal candidates are genuinely excited to help clients. The Customer Support Representative will act as a liaison, provide services information, answer questions and resolve any emerging problems clients might face with accuracy and efficiency.

The successful candidate must also have excellent communication skills, both written and oral.

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess clients' needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines, and policies

Education/Experience:

• Working knowledge of computers, MS office, etc.
• 1-2 years working as a Customer Support Representative in a phone support role
• Minimum of an Associate's degree highly desirable

Skills Needed:

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Patient, empathetic, and passionately communicative