Customer Service Representative Indianapolis

Customer Service Representative

We are looking for a customer-focused detail-oriented individual to support members and callers with care, patience, and courtesy in Indianapolis, Indiana. This contract-to-permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and working in a mission-driven environment that supports veterans, their families, and local communities. In this role, you will handle inquiries, document interactions accurately, and deliver dependable service while balancing multiple systems and changing priorities.

Responsibilities:

• Respond to incoming customer inquiries with courtesy, empathy, and a solutions-oriented approach.
• Guide callers through questions or concerns, using sound judgment to resolve issues or route matters to the appropriate team when needed.
• Enter and maintain accurate customer information, case notes, and service details within company systems.
• Work across several applications at once to research accounts, update records, and complete service tasks efficiently.
• Listen carefully to understand customer needs, provide clear information, and help diffuse tense or difficult interactions.
• Follow established procedures while remaining flexible as priorities, tools, or workflows evolve.
• Partner with coworkers and supervisors to share information, maintain service standards, and support daily team goals.
• Maintain reliable attendance and punctuality to ensure consistent coverage for scheduled shifts.